| The "driving power" behind buying
decisions
Have you ever wondered why people buy the things
that they
do? Do you think that psychology plays a major role in
our
purchasing behaviors? This article will teach you how
to
understand consumers’ lifestyles, and it will
show you how to
make your ads appeal to people in each phase of
life.
First, let's take a brief look at the psychological
stages
of life, also known as Abraham Maslow's Hierarchy of
Needs.
(Abraham Maslow was a psychologist that studied
successful
people.) According to Maslow's Hierarchy of Needs, we
all have
five major types of needs or stages of life that are
listed
below:
- Stage One - Physiological needs are the basic
parts of
life such as food, water, shelter, air, and sleep.
- Stage Two - Safety needs are feeling safe and
secure
inside your home, feeling financially secure, and
having
safe relationships with friends and family members.
- Stage Three - Love and belonging needs are the
ways you
are accepted into the groups you want to be in, and
the
relationships you have with your friends and family.
It is
also the desire we have to be needed.
- Stage Four - Esteem needs are self esteem,
giving and
receiving respect, wanting power and control, as
well as the
need to feel valuable.
- Stage Five - Self-Actualisation - In this stage,
one
feels that they have become everything that they
possibly
can. If you reach this stage you will have extreme
amounts
of peace, knowledge, and self fulfilment.
Maslow said that once you have met the needs of
stage 1 you
can go on to stage 2 then to stage 3, and so on.
Maslow's
studies also showed us that people in the lower levels
will do
violent things (steal, lie, cheat) in order to fulfill
these
needs and move on to the next level.
Translating
Maslow's
Hierarchy of Needs into advertising techniques and
consumer
buying habits
In order to sell a product or service, you must
make
consumers want your product. Contrary to belief,
consumers
don't have to need your product or service in order to
purchase it. Research has shown that people usually
buy
products that they want before they buy products that
they
actually need. In order for consumers to want your
product you
must understand their needs and lifestyles. Here's a
look at
Maslow's Hierarchy of Needs from an advertisers point
of
view. Stage One - Physiological needs
People that are in Stage One probably do not have a
lot of
money. Food, shelter and transportation should be
their main
priorities. So they will buy cheaper things even if
the
quality is not very good because they can't afford
better
quality items. These people are attracted to anything
that
will save them money.
A good example of people in Stage One is the
popular
reality series, "Survivor." In this television show,
16 people
are put on a remote island and must provide their own
shelter,
food and water. If you have watched this television
show, you
will see that the people look for food and water as
soon as
they get to this desert island. Shelter is usually the
next
thing the "survivors" search for. Other things
(luxuries) seem
minor to these people because they know they need food
and
water in order to survive. Stage Two - Safety
needs
Consumers in Stage Two need to feel that they will
be safe
in the present times and in the future. They will
purchase
items to help them feel secure like retirement funds
or
liability insurance. They will also buy things like
window
guards and alarm systems to help protect their
families and
possessions.
Going back to the "Survivor" example, after
everyone
receives food, water, and shelter they can start to
focus on
other things, like winning the game. In order to win
the game,
cast members must build secure relationships with the
other
team members so they will not be voted off the island.
(At the
end of every episode cast members vote to send one
person
home, which means that particular person has lost the
game and
the $1 Million prize.) Stage Three - Love and
belonging
needs
Acceptance is also a big part of this phase.
Everyone likes
to fit in with other people, and nobody wants to be
labeled as
strange, unusual or weird. People in this stage of
life will
follow the current trends so that they'll be accepted
by their
peers.
Stage three is also the stage where people desire
to be
with other people. This can mean friends, family,
significant
others, or all of the above. Most people do not like
to be
alone all of the time and are attracted to items that
will
make them more pleasant to other people, specifically
the
opposite sex.
People in stage three will usually purchase the
following
items for the following reasons:
- magazines and anything else that will keep them
updated
with the latest trends
- name brand items, and trendy clothes to help
them fit in
and be accepted by their peers
- perfumes, colognes, make-up, satin sheets, and
sexy
clothes to attract the opposite sex and gain love
- self improvement books to avoid criticism and be
accepted
By this time the "Survivor" members are learning
about each
other and forming friendships. Group acceptance has
become
very important in this game. Usually the first few
people to
get voted off the island (and lose the game) have done
something that the group did not agree with. The cast
members
have realized that they must try to fit in with the
other
people on the island so they will not lose the
game. Stage Four - Esteem needs
Once we reach stage four, we are ready to take
better care
of ourselves. We do things for ourselves because
we want
to do them, not because Vogue Magazine said that it's
the "in
thing."
Individuality is important to these people because
they are
happy with themselves, have good self esteem and do
not want
to be like everyone else. These people will dress in a
nice
manner to attract praise because it makes them
feel
better about themselves.
Consumers in this group want others to respect
them, look
up to them, and value them.
People in stage four will purchase some of the
following
items for the following reasons:
- Work-Out Equipment and healthy foods to become
healthier
- Books to help them become their own boss because
they
want to have power and control
- Online financial investments to have complete
control
over their financial portfolios
- Anti-Aging cosmetics so they can look younger
and have
more control on the aging (or not aging as quickly)
process
- Expensive clothes, cars, etc. so they will have
the
power to feel superior to others
While using our "Survivor" example, we will see
that
towards the end of the game, leadership roles become
very
important. By this time, there is usually one cast
member that
has gained the respect of most of the remaining cast
members.
This person usually persuades the others to vote the
way he or
she wants them to. This powerful leader finds ways to
control
the entire group, and usually wins the
game. Stage Five
- Self-Actualisation
This is the final stage, and sadly many people will
never
reach this part of life. However, the people that do
reach
stage five are happy with themselves, and the lives
they have
lived. They purchase things that give them enjoyment
and
things that will give enjoyment to others.
People in stage five will purchase some of the
following
items for the following reasons:
- Art, flowers, and other beautiful things to
nourish
their souls (Perhaps this is why we see so many
elderly
people working in their flower beds so often.)
- Cruises and other trips so they can enjoy
themselves
- Charity items and spontaneous gifts for others
because a
self-actualised person feels joy when other people
are
happy.
Our "Survivor" example ends with the final episode.
The
final votes are in, and the winner is announced. This
lucky
person cleans up $1 million! ;o)
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